Returns & Exchanges
DJ Omu Return Policy
Hey there, thanks for supporting DJ Omu! Here’s everything you need to know about returns:
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1. If Something’s Wrong
If your item arrives misprinted, damaged, or defective, let me know within 30 days of receiving it. I’ll make it right! Just reach out with the details, and I’ll take care of the replacement for you.
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2. Lost Packages
For packages lost during shipping, please contact me no later than 30 days after the estimated delivery date. I’ll help track it down or replace it if needed.
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3. Returns for Custom Items
Since most of my products are custom-made (like sample packs, custom mixes, and USBs), I can’t accept returns for buyer’s remorse or size exchanges. However, if you have an issue with your order, I’m here to help and work something out.
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4. Processing Time for Returns
Once I receive your return request, processing takes about 7-10 business days to evaluate the claim and initiate any next steps (such as replacements or refunds). I'll keep you updated along the way, so you're never left in the dark!
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5. Important Notes
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Products like face masks or sealed items can’t be returned due to hygiene reasons.
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If a package is returned due to an incorrect shipping address or not being claimed, reshipping costs will be your responsibility.
Thanks for being part of the vibe,
DJ Omu